Interactive Roleplay & Knowledge Check
Test your conversational judgment in realistic sales scenarios or verify your understanding with the 10-question masterclass knowledge check.
1. Fast Inbound Shopper
Role: Sales SDR / Representative
Journey: Submitted web form 45 seconds ago
Customer filled out a lead form asking for immediate pricing. They are busy and want fast, transparent answers.
2. Frustrated Incumbent
Role: Senior Sales Representative
Journey: Currently using another marketing agency with poor results
Customer spent $15k with a generalist marketing agency with zero ROI and is skeptical of all digital growth agencies.
3. Ready Buyer
Role: Sales Representative
Journey: Referred by an existing client, ready to move
A current client referred this prospect. They've seen results secondhand and are eager, but you must still confirm fit before recommending.
4. Appointment Request
Role: Appointment Setter
Journey: Inbound lead requesting a specific meeting time
A lead submitted a form requesting a consultation and specified a preferred callback time. You must honor their stated preference over your own speed target.
5. Price Objection
Role: Sales Representative
Journey: Discovery call, pricing just presented
You've completed discovery and presented pricing. The prospect now objects to the investment amount.
6. Management Approval
Role: Sales Representative
Journey: Prospect interested but needs partner/manager approval
The prospect is sold personally but needs sign-off from a business partner or manager before committing.
7. Existing-Customer Complaint
Role: Customer Service / Sales
Journey: Current client calling in with a service problem
An existing customer calls in upset about a service issue. The correct path is to resolve and escalate—not to upsell during an unresolved complaint.
8. Adjacent Need
Role: Sales Representative
Journey: During a discovery call, a related need surfaces
Mid-discovery, the customer mentions a related problem. You may explore it—but only with permission, and without derailing the primary conversation.
9. Not a Fit
Role: Sales Representative
Journey: Discovery reveals the prospect is not suitable
During discovery it becomes clear the prospect doesn't meet your offer's suitability criteria. The correct outcome is a respectful, honest no-fit decision—not a forced sale.
10. Polite Refusal & Opt-Out
Role: Sales SDR
Journey: Outbound / Follow-up call
Customer explicitly asks to be removed from the outreach list. The only correct action is immediate, respectful compliance.